ROADSIDE ASSISTANCE

BY YOUR SIDE FOR EVERY RIDE.

Every new BMW motorcycle comes with Roadside Assistance for the first three years, so if your journey takes an unexpected turn, we’ve got you. Our multilingual support team is available 24/7, 365 days a year, with on-the-spot guidance by phone whenever possible. If your motorcycle becomes immobilized due to a breakdown, puncture, accident, lost keys, misfuelling, or damage from fire, theft, or vandalism, we’ll make arrangements to help get you moving again.

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Anyone who purchases a BMW motorcycle or scooter from an authorized BMW Motorrad Retailer in Canada is eligible for Roadside Assistance for 3 years from the original in-service date, with no kilometer limit.

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YOUR ON-CALL PIT CREW

YOUR ON-CALL PIT CREW

In case of a breakdown, our roadside specialists are here to help. Be prepared to provide:
  • Rider’s first and last name.
  • Complete 17 digit Vehicle Identification Number (found in your registration, insurance card or on the motorcycle or scooter head stock tube or frame).
  • Model information.
  • Location information (physical address or Lat-Long from a smart phone or BMW Navigator GPS).
  • A call-back telephone number where you can be reached if disconnected.
  • A description of your motorcycle or scooter’s problem. (Specific and accurate information will enable the Roadside Assistance specialist to provide the proper help).
  • Your preferred BMW Motorrad Retailer if transportation is required.
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WE’RE READY WHEN YOU ARE

If your issue can be resolved where you are, BMW Motorrad Roadside Assistance will be there with on-site support whenever your ride is interrupted, including help for flat tires, dead batteries, and out-of-fuel situations. You’ll also receive up to 7 litres of premium fuel at no cost (limited to two fuel service calls per year).

If on-site assistance can’t get you back on the road, your motorcycle will be transported by a qualified carrier to the nearest authorized BMW Motorrad Retailer or to your preferred authorized Retailer within 80 kilometers.

FAQ

How long does Roadside Assistance coverage last?

All new BMW motorcycle or scooter purchased from an authorized BMW Motorrad Retailer in Canada is eligible for Roadside Assistance for 3 years from the original in-service date. 

What does Roadside Assistance cover?

Roadside Assistance can assits if your motorcycle becomes immobilized due to:

  • Mechanical breakdown
  • Flat tire or puncture
  • Accident
  • Lost keys
  • Misfuelling
  • Fire, theft, or vandalism
What kind of on-site help is available?

If your issue can be fixed where you are, we will provide on-site assistance such as:

  • Boosting a dead battery
  • Assisting with a flat tire
  • Emergency fuel delivery (up to 7 litres, max 2 times per year)

The cost for any parts or operating fluids such as engine oil or coolant when used for an on-site service is the financial responsibility of the owner/rider. The New Motorcycle Limited Warranty does not cover parts or fluids for any of the above on-site services. 

Does Roadside Assistance have any exclusions?

Yes, exclusions include but are not limited to:

  • Fines, taxes, impound, storage or towing fees incurred due to violation of local or provincial law or transportation of the motorcycle or scooter by law enforcement.
  • Towing to a repair facility that is not an authorized BMW Motorrad Retailer.
  • Towing for lost or locked-out key in luggage cases.
  • Jump starts for dead battery where the motorcycle or scooter has been stored for longer than 3 months without maintaining the battery with an approved battery charger. 
  • Delivery of engine oil for low oil condition. 
  • Expenses related to adverse weather conditions including, but not limited to, floods, hurricanes, tornadoes (removal from water, snow, ice, etc.)
What should I do if I break down?

Call BMW Roadside Assistance at 1-800-267-8269, 24 hours a day, 365 days a year. A specialist will guide you by phone first, whenever possible, to get you moving quickly.

What information should I have when I call?

Please be ready to provide:

  • Your first and last name
  • Your 17-digit VIN
  • Motorcycle or scooter model
  • Your exact location (address or GPS coordinates)
  • A callback number (in case the call drops)
  • A clear description of the issue
  • Your preferred BMW Motorrad retailer, if transport is needed
What languages does Roadside Assistance support?

Our team is multilingual in English, French and other languages.

Where will my motorcycle be taken?

If eligible, your motorcycle will be towed at no charge to:

The nearest authorized BMW Motorrad retailer or your preferred retailer, as long as it’s within 80 km or less of the nearest one. Any additional charge to go beyond these distance limits will be the riders responsibility.

Will I be helped with travel if my bike is towed?

If towing is required onward mobility utilizing ride share services (e.g. Lyft/Uber, etc.) may be requested from the Roadside Assistance Specialist to pick up a rider (and pillion passenger) from the disablement point to travel back home, hotel, work, school, dealership, etc. A maximum trip distance of 80 km distance is allowed and covered under the program. Additional distance and resulting costs are the responsibility of the rider. 

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